Shipping Policy

Effective Date: September 2026

Thank you for shopping with BilliOnThread, operated by IJYA ENTERPRISE.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://billionthread.com/.

1. Order Processing

Once your order is successfully placed and confirmed, we will begin processing it.

Orders are generally processed within 2–4 business days, subject to product availability and order verification.

During sales, promotions, holidays, or periods of unusually high order volumes, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

2. Shipping Locations

We currently aim to deliver BilliOnThread products across India, subject to serviceability of the delivery address.

Shipping availability may depend on the location and the courier/logistics service available for that area.

If your location is not serviceable, we may contact you to discuss an alternative delivery arrangement or cancel the order and process any applicable refund.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

• Delivery location
• Order value
• Product weight or package size
• Shipping method
• Promotional offers

From time to time, we may offer free shipping or other shipping promotions.

4. Delivery Time

After your order has been dispatched, the estimated delivery time may generally be 3–7 business days, depending on your delivery location and the applicable logistics service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, special service areas, public holidays, adverse weather, transportation disruptions, or other circumstances beyond our reasonable control may result in additional delays.

5. Order Tracking

Once your order has been shipped, we may provide you with tracking information through the contact details associated with your order.

You can use the tracking information to check the status of your shipment, where tracking is available.

Tracking updates may take some time to appear after the package has been handed over to the delivery partner.

6. Delivery Attempts

The delivery partner may make multiple attempts to deliver your order.

Please ensure that:

• Your shipping address is complete and accurate.
• Your phone number is reachable.
• Someone is available to receive the package when required.
• You provide any information needed by the delivery partner to complete delivery.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the package, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if you request the order to be shipped again after a failed delivery, where permitted.

7. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders and serviceable locations.

COD availability may depend on:

• Delivery location
• Order value
• Product availability
• Courier serviceability
• Previous order history
• Other operational or security considerations

We reserve the right to restrict COD availability for certain orders or locations.

Customers placing COD orders are expected to accept and pay for the order upon delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully verify your:

• Full name
• Address
• Apartment/house number
• Street/locality
• City
• State
• PIN code
• Contact number

BilliOnThread is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at hello.billionthread@gmail.com.

We will make reasonable efforts to update the information if the order has not yet been shipped. However, we cannot guarantee that changes can be made after the order has been processed or dispatched.

9. Delayed Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

• Weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• Government restrictions
• Strikes or labor disruptions
• High order volumes
• Courier or logistics issues
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Other unforeseen circumstances

If your order is delayed beyond the estimated delivery period, please contact us and we will make reasonable efforts to assist you.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:

Email: hello.billionthread@gmail.com
Phone: +91 99983 79468

For damaged packages, we may request photographs or other information to help us investigate the issue with the applicable delivery partner.

We will review such cases and provide an appropriate resolution in accordance with applicable law and our policies.

11. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please keep the original product, packaging, tags, and other relevant materials until the issue has been reviewed.

We may request photographs, videos, order details, or other information to verify the issue.

Any replacement, exchange, refund, or other resolution will be handled according to our applicable Refund & Return Policy and applicable law.

12. International Shipping

At present, our shipping policy is intended for deliveries within India.

International shipping is not currently guaranteed to be available. If we introduce international shipping in the future, we may update this Shipping Policy with applicable shipping charges, delivery timelines, customs requirements, duties, and other relevant information.

13. Shipping Partners

We may use third-party courier, logistics, or fulfillment service providers to deliver your orders.

Our shipping partners may change from time to time depending on availability, location, service quality, and operational requirements.

Once your order is handed over to a shipping partner, certain aspects of delivery may be subject to that partner's terms and operational procedures.

14. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

IJYA ENTERPRISE – BilliOnThread

Address:
99, MAHAVEERDHAM-2,
New Kosad Road, Opp Madhavbaug School,
Amroli, Surat, Gujarat – 394107, India

Email: hello.billionthread@gmail.com

Phone: +91 99983 79468

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Last Updated: September 2026